Processing & Shipping Information:

Our current processing time is 10–14 business days
(excluding weekends and public holidays). If you experience any issues, please
contact us at candygemss@gmail.com.

Important Note:

Once your order has been shipped, the shipping carrier is responsible for the
package. This includes issues such as:  opened
or melted candy, Incorrect delivery address, lost or damaged items

While we will do our best to assist where possible, please
understand that all edible product sales are final — we do not offer
refunds, returns, or exchanges.

Customers are responsible for providing the correct shipping
address. We are not liable for orders delivered to incorrect or undeliverable
locations.

Our candy is vegan, gluten-free, halal, and produced in a nut-free facility. For any additional dietary information, feel free to contact us at candygemss@gmail.com.

Order Processing & Shipping Information

Our current processing time is 10–14 business days.
Due to high demand, items in your order may be shipped separately. Once your
order is processed, you’ll receive tracking information via Fastway.

Shipping typically takes 3–5 business days, depending
on your location.

Please note: Any issues with damaged items must be
reported within 48 hours of delivery. We are not responsible for
lost or damaged packages once they leave our facility. For shipping-related
issues, please contact the carrier directly. This is a fragile item, and
we take care to package it gently — however, we cannot guarantee condition upon
delivery.

If you have a specific target date, let us know, and
we’ll do our best to provide an estimated shipping timeline (though we cannot
guarantee exact delivery dates).

All edible product sales are final. We do not accept returns,
refunds, or exchanges on edible items.

Have questions about your order or our products? We’re
always happy to help — reach out anytime at candygemss@gmail.com.